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​ Page Title | MeyerSPA | Professional Spa and Massage Site

MeyerSPA Shipping Policy

You can expect to receive your order within 1–3 days with our industry-leading shipping cutoff times: Orders for in-stock items will be shipped to you from the nearest MeyerSPA warehouse on the same working day, if placed before 6 p.m. EST or 5 p.m. PST. Shipping costs are determined by the order size, weight, shipping method, and delivery address.

If your order needs to be delivered outside the continental U.S. (AK, HI, PR or GU), please contact us or call 888-450-1040 to obtain an estimate. For urgent deliveries, expedited services, including Saturday delivery, are available. However, additional charges will apply.

MeyerSPA Offers $9.95 ground shipping charge up to $249.99. $250.00 and up FREE for ground shipments.

Exclusions for flat rate shipping include:

  • Orders over 300 lbs.
  • Truck orders
  • Next-day or second-day delivery
  • Deliveries to Alaska or Hawaii
  • Hazardous items

Additional Shipping Charges

MeyerSPA stocks a wide variety of products, and some require additional shipping charges. These are typically heavy, bulky or oversized items, including:

  • Certain oversize items ship by their dimensional weight and shipping charges will be calculated once your order is placed.
  • Equipment, orders requiring pallets, and any orders weighing more than 300 lbs. may be subject to actual shipping charges or LTL freight charges.

Damaged Merchandise Policy

All MeyerSPA orders are free on board (FOB) shipping point, meaning the carrier is responsible for merchandise after it leaves our warehouse. On rare occasions, a package may be damaged or lost in transit. For your protection, please follow these procedures:

  • Carefully inspect each carton for damage
  • Check the shipment against the carrier’s delivery receipt to make sure you have received all cartons listed.
  • Have the driver note shortages or damage, even if slight, on the delivery receipt.
  • Immediately after delivery, open all cartons and inspect for concealed damage. If you find any damage, DO NOT discard the cartons or any contents of your package.
  • Please contact a customer service representative immediately at 888-450-1040, and we will assist you further.