How Can We Help You Today?
Find answers about orders, products, returns, and account support.
Frequently Asked Questions
Orders, Shipping & Returns
How do I check my order status or find my tracking information?
- Sign into My Account and go to Order History to view your order details and tracking information.
- To see backordered items, go to My Account -> Reports & Analytics -> Backorders.
Can I modify, cancel, or update my order?
- If you need to change or cancel your order, please contact our customer service team as soon as possible. Contact the team at service@meyerspa.com or call us at 888-450-1040.
What should I do if my order is incorrect, incomplete, or on backorder?
- If there is an issue with your order, please contact our customer service team and we will be happy to assist. Contact the team at service@meyerspa.com or call us at 888-450-1040.
What are your shipping options and costs?
- Shipping costs vary depending on the products ordered, delivery location, and selected shipping method.
- All available shipping options and costs are displayed during checkout.
- MeyerSPA Offers $11.45 ground shipping for charges up to $249.99 and FREE ground shipments for charges of $250.00 and up. Exclusions apply.
What is your return policy, and what if a product is defective?
- View our Returns & Exchanges Policy.
Account, Billing & General Support
What is required to shop MeyerSPA?
- MeyerSPA supports day spas, estheticians, med spas, massage therapists, salons, resort spas, national chains and franchises. To shop and access professional pricing, you must create and log into a MeyerSPA account. Consumer purchases are not permitted.
I’m tax exempt. What do I need to do?
- If you are tax exempt, please contact our accounting team at credit@boxouthealth.com to submit your tax-exempt documentation.
How do I manage my account or resolve billing issues?
- Sign into My Account to update your account information or manage your settings.
- For additional assistance, please contact customer service and include your account number: service@meyerspa.com or call us at 888-450-1040.
How do I reset my password?
- Click Sign In and select Forgot Password. Follow the instructions to reset your password.
- For security purposes, the reset link will expire, so please act quickly. If you receive an error or your link has expired, simply repeat the Forgot Password process to receive a new link.
How do I add a credit card to my account?
- When adding a credit card, make sure the billing address matches the address associated with the card.
- This should be the same address where your credit card statements are sent.
We're Here When You Need Us
About MeyerSPA®
MeyerSPA is a trusted supplier of professional spa products, skincare solutions, and treatment essentials for licensed estheticians, massage therapists, and med spa professionals. We support spas, wellness centers, and skincare clinics with high-quality products designed to elevate client experiences and treatment results.
Our selection includes professional skincare, facial treatments, spa equipment, waxing supplies, massage tools, and backbar essentials from leading brands in the spa and wellness industry. MeyerSPA makes it easy for professionals to source reliable products for both in-treatment use and retail offerings.
Whether you are building your treatment menu, enhancing client services, or restocking everyday spa essentials, MeyerSPA provides convenient access to professional-grade spa supplies and skincare products to support your business.
